Call Center Coordinator

Работодатель: Интер Партнер Ассистанс Рус


Duties

  • Handle of high volume of inbound calls/e-mails from clients
  • Communicate with the medical facilities, hospitals, providers all over the world
  • Arrange urgent medical help to our clients: inpatient, outpatient, evacuation, medical repatriation etc.
  • Communicate with our foreign colleagues from AXA Group
  • Provide Information and coordination support for the insured, including rules and conditions of the insurance program
  • Keep record of customer interactions, record details of inquiries, complaints, or comments
  • Communicate with our Business Partners
  • Work with the Data Base
  • Monitor of the patients conditions, quality, objectivity and volume of the medical help
  • Achieve productivity standards and goals set by the company while maintaining high level of customer service
  • Check the invoices from our partner and providers
  • Prepare all necessary documentations: medical, financial etc.
  • Complete required reports and records accurately and promptly.
  • Assist other departments as necessary.

Requirements

  • Experience in Assistance or Insurance Company is highly appreciated
  • Higher education or incomplete higher education
  • English not less that upper intermediate: You can communicate with your foreign colleagues via phone calls or e-mails, check and make translations etc.
  • Additional foreign languages is highly appreciated

Professional Skills

  • Excellent verbal and written communication skills
  • Able to work in a team environment
  • Computer literate (Including Microsoft Office)
  • Decision – making skills
  • Proven ability to work independently and self-motivated
  • Ability to set priorities and work with volume of information

Conditions

  • Competitive salary. Salary will be discussed individually with the successful candidate.
  • Excellent opportunities for professional growth
  • Wide social package
  • Our Office is in the center of Moscow, two minutes far from metro-station Trubnaya
  • Work with highly professional and friendly team
  • Interesting work as part of the professional team of the world’s largest Assistance Company
  • Possibility of flexible working hours, schedule will be discussed individually with the successful candidate.

Компания: Интер Партнер Ассистанс Рус

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